What is this service?
Changing the consumer name on the BWSSB water or sewerage account.
BWSSB water and sewerage accounts should move to the new owner after a property transfer. BWSSB provides an online transfer-of-connection facility. The transfer aligns billing, deposits and future work with the current owner.
Why and when you need it
- Why
- Keeps billing and future connection work in the rightful owner's name.
- Who needs it
- New property owners in the BWSSB service area.
- When
- After the property transfer is registered.
Required documents
- BWSSB connection / account number
- Registered transfer document or Khatha in the new owner's name
- Latest water bill
- Identity proof of the new owner
Identity and supporting documents
- PAN card of each applicant or party
- Aadhaar card or another government photo identity and address proof
- Passport-size photographs
- For companies and associations: incorporation documents, board resolution and authorisation letter
Step-by-step procedure
- Collect the connection number and latest bill
- Apply on BWSSB's official transfer-of-connection facility
- Attach ownership and identity documents
- Pay any applicable charge and track the application
- Verify the account reflects the new name
Fees, stamp duty and timelines
- Government fee
- Government fees, where applicable, are paid only on the official portal or at the government office. Confirm the current amount on the official portal before payment.
- Assistance charges
- Professional assistance charges are quoted after understanding your requirement. Government fees and SRCHN service charges are always shown separately. Confirm the final quote before work begins.
- Processing time
- Processing time varies by office and case. No completion timeline is guaranteed.
Government fees and SRCHN assistance charges are always kept separate. Nothing here is an invented price - confirm current amounts on the official portal or with our team before paying.
Legal requirements
- BWSSB Act and the Board's consumer procedures as applicable
Common rejection reasons
- Outstanding dues on the connection
- Ownership documents not in the applicant's name
- Connection particulars incorrect
Important cautions
Clear dues before applying
Verify the account after transfer - billing errors are easier to fix early
FAQs
Where do I apply for a BWSSB name transfer?
On BWSSB's official transfer-of-connection portal - the link on this page goes to the official facility.
Does the deposit transfer too?
Deposit treatment follows BWSSB's rules - settle it between buyer and seller in the transaction documents.
Tenant accounts?
Accounts typically stay in the owner's name - confirm with BWSSB for your case.
